Patient information

Complaints

We aim to provide the highest standard of care, but if you are unhappy with any aspect of your treatment or our service, please tell us. Most concerns can be resolved quickly by speaking to us.

How to complain

Please contact our complaints manager, Dr David Guy, by phone on 020 7323 1960, by email at info@guyandfaverodental.co.uk, or in writing to 1st Floor, 18 Wimpole Street, London W1G 8GD. We will acknowledge your complaint within 3 working days and aim to respond fully within 10 working days.

If you are still unhappy

As a private patient, you can contact the Dental Complaints Service, which helps resolve complaints about private dental care: dentalcomplaints.org.uk, 020 8253 0800. Concerns about a dental professional’s fitness to practise can be raised with the General Dental Council at gdc-uk.org.